![]() Knowing that the issue isn't anything on your end means you can forgo any troubleshooting.įinally, you can call your provider to ensure your modem supports your plan's speed or to see if there are plans or promotions that will be worth an upgrade, so you can get the speeds you need to have a stress-free day of work and play. The app will give you an estimated restoration time when there is one. The first thing I do when my Comcast Xfinity connection is acting flaky is open the Xfinity My Account app and look for any service issues. You can also check your provider's app or website for an outage. However, there are steps you can take to determine if that's the case or if there's another issue at fault. It's a frustrating fact, but ISPs are allowed to throttle your connection speed. The answer isn't as easy as calling your internet service provider and informing them of the subpar service. CNET's Ry Crist has further tips on how to get better, faster Wi-Fi to help you get your network back to working as it should. Most of the time, this fixes any speed issues for me. With this WiFi and Internet Speed Test tool, you can easily test and optimize your network, fix slow internet and troubleshoot any issues. For a general look at your Wi-Fi speed, you can go into your laptops Network and Internet menu found on the control panel. I recommend turning off your modem and wireless router, leaving them off for about 60 seconds, and then turning them back on. Ry Crist/CNET What to do if your speed is slower than it should be There's potentially more than one reason your internet may be slow. If your router was purchased in the last couple of years, odds are it's fine, and the issue is due to something else. Router technology, like any other technology, often changes, and that can lead to performance issues. However, that may be the case, depending on how old it is. You don't have to rush out and buy a new router if the speed test results are lower than you expect or are paying for. Using your wireless router's speed test may prove to be more accurate - in theory, at least - because the router is connected directly to your modem. It's best to start by looking at a dedicated app. For example, Google's Nest Wi-Fi can run a speed test in the app or ask Google Assistant how fast your internet connection is.Įero, Linksys and Asus ZenWifi routers also include the same capability, although not all support asking a smart speaker to run the test. Ookla/Screenshot by CNET Do a speed test on your wireless routerĭepending on your wireless router, it might be possible to run a speed test through its dedicated app. It's developed and run by a couple of guys and a dog or two.A speed test is a quick and easy way to determine if something's wrong. A speed test will tell you what your internet speeds are, and a quick look at your plan will tell you what they normally should be. Short answer is Yes! □ Use SpeedSmart to test your internet speed and troubleshoot connectivity issues because it's a speed test that works, it works on any device or screen size, is not sponsored or paid for by any ISP. Having at least 25 Mbps is a good start, but faster internet speed is never a bad thing. Online gaming is more dependent on having a lower ping time than a fast download speed. Measure the speed of your Internet connection and get information on factors that impact your network speed Before you run a speed test: For best results, run this test on a desktop or laptop computer that is connected to your modem with an Ethernet cable. Browsing the web or using Social Media requires far less bandwidth than steaming 4k Netflix. "How fast is my internet?" can only be answered with your use case in mind. ![]() Knowing about your speeds your connection is delivering enables you to ensure you are getting what you pay for from your internet service provider and helps to understand what type of applications you can run such as conferencing, online games and more.ĭifferent internet speeds are needed for different use cases.
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